Refunds and payment questions

Effective date: 2026-10-05

Purchasing is currently closed. Contact us about any existing transaction using the verified channel below.

Digital access and refund requests

When purchasing opens, the digital Guided Edition is delivered immediately after payment is confirmed. Once access has begun, we do not offer a general no-questions-asked or money-back guarantee, except where applicable law provides otherwise.

You may request help with duplicate charges, failed delivery or inability to access the edition, a material difference between the product and its description, or your statutory consumer rights. A request is reviewed and does not mean automatic approval.

For a payment concern, contact support@thechineseiching.com. Provide an order reference and a short description, never card details, passwords or a recovery code. Ownership must be verified before changes to access.

When checkout is opened, requests will be handled through the verified support channel and the payment provider’s available Dashboard or consumer Portal. A request, pending processing, a confirmed refund and a failed refund are different states. A request window is not a promise that every request is automatically approved.

A confirmed full refund deactivates only that order’s edition grant. Other valid purchases remain accessible. Partial refunds, disputes and non-final chargebacks do not automatically erase access. The original transaction remains in the ledger. Statutory consumer rights are not excluded.

A provider-supported request window is not an unconditional refund promise. Applicable provider procedures will be confirmed before checkout opens; mandatory consumer rights remain unaffected. Waffo refund process.